You may cancel your order only if it has not been shipped from our warehouse. Once you place your order, it will be shipped from our end within 1 business day. To know the whereabouts of your order and request for cancellation, kindly send an email to customerservice@caquinabeauty.com. Our customer service agent will get back to you and see if it is possible. If the order has been shipped from our end and then no cancellations will be entertained.